Technical Support

Need help with your ABR exam computer setup or having login issues? Find system requirements, password reset steps, and exam day support options. 

  • If you’re having trouble understanding the requirements for your remote exam or having technical issues on exam day, we’re here to help. 

    Check out the resources below. If you can’t find the answer you’re looking for, visit our Remote Exam pages or contact us directly.  

    System Requirements for Remote Exams

    To sit for an ABR remote exam, you must have a computer setup that meets certain technical specifications. Before exam day, you’ll have the chance to test your equipment through a technical verification, self-guided technical check (oral exam), or an Exam Readiness Check (computer-based exam) — a simulation of the exam experience that helps confirm your system is fully compatible. 

    If you change your computer or testing location after running the readiness check, we recommend repeating it to ensure everything still works as expected. 

    Minimum system requirements include: 

    • Computer: Desktop or laptop (no tablets) 
    • Audio: Microphone and speakers (or wired headset) 
    • Camera: Webcam (640 × 480 @ 10 fps or higher), cameras will be used for exam proctoring, and the use of virtual backgrounds is not permitted. 
    • Internet: Reliable broadband or similar connection 
    • Operating system: Windows 10 or macOS X 10.11 or newer 
    • Memory: At least 4 GB RAM 
    • Storage: At least 10 GB of free disk space 
    • Monitor: 13″ or larger, with at least 1080p resolution 
    • Browser: Latest version of Google Chrome (with iframe support) 
    • Accessories: Keyboard and mouse 

    Be sure to complete the Monitor Performance Self-Check before exam day to confirm your display is suitable for image-based questions. 

     

    Technical Help on Exam Day

    You’ll receive an exam day support number via email 48 hours before your exam. You should only use this number for urgent issues during the exam itself. 

    For help before exam day, reach out to us by emailing information@theabr.org or calling 520-790-2900. 

The ABR is a not-for-profit organization and member of the American Board of Medical Specialties. Our mission is to certify that our diplomates demonstrate the requisite knowledge, skill, and understanding of their disciplines to the benefit of patients. Our vision is to positively impact the lives of all patients as the foremost trusted certifying body assuring the highest standards of specialty expertise and professionalism in the radiological sciences.

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