Thousands Received Assistance from Certification Services Team Last Year

It was a busy 2019 for the ABR’s Certification Services Division (CSD), with correspondence and outreach ranging from emails and phone calls to actual letters with postage attached.   The team resolved approximately 30,000 cases from diplomates and candidates last year, of which 9,389 involved one or more phone calls. At a rate of seven…
Left to right: Joseph Rakowski, PhD; Johnathan Huang, PhD; Kai Yang, PhD; Mark Rzeszotarski, PhD (Chair); Terri New (Exam Developer); Robert Pooley, PhD (Trustee); Janet Feng, PhD; Raja Muthupillai, PhD; Lei Qin, PhD.
Certification Services Department members Rachael Noble, Kristin Gudenkauf, Kyle Dignoti, and Tara Kaminsky.   The ABR employees who spend the most time helping candidates and diplomates be successful in each phase of certification are the four members of our certification services division (CSD). Their mission is to expand their role as trusted advisors and partners with…
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