Listening and Learning Improve ABR Customer Service By Kinsey SmithWright, ABR CSD Manager, and Brent Wagner, MD, MBA, ABR Executive Director 2022;15(5):3 To enhance customer service, ABR staff start by listening. In action, this has meant both creating opportunities for our stakeholders to share their thoughts on how we’re doing and accepting their feedback. However,…

Criterion-Referenced Scoring Compares Performance to a Standard By Brooke Houck, PhD, ABR Psychometrician 2022;15(5):5 The ABR uses criterion-referenced scoring on all its computer-based exams, as do many healthcare certification and licensure testing programs. This article provides an overview of this scoring method and how it differs from other methods. What is it? There are generally…

ABR Board of Governors Prioritizes Communication and Prudent Financial Management By Robert M. Barr, MD, ABR President, and Brent Wagner, MD, MBA, ABR Executive Director 2022;15(5):2 At its annual meeting last month, the Board of Governors (BOG) discussed ABR priorities with senior staff. The exercise was intended to balance the short- and medium-term mission-oriented goals…