Last verified on June 20, 2017
When will I receive my certificate?
Certificates will be mailed approximately three to four months from the date of your “next steps” letter. Please note that this mail date is based on the actual letter you receive, not the email notification of posted results.
Why does it take so long to get my certificate?
The ABR strives to process diplomate certificates in a timely manner; however, due to 1) the large number of certificates printed after each exam, 2) our procedure to ensure that each certificate is printed and mailed correctly, and 3) the time required by our printer, the entire process takes three to four months.
The “next steps” letter indicates the deadline for updating personal information prior to the certificate order being placed with the printer. The ABR allows this time for all new diplomates to make necessary changes, which may affect the shipping and delivery of their certificates.
Can I expedite receiving my certificate?
No. Certificates are printed on one order for tracking purposes.
Can I change my name as it appears on my certificate?
Yes. If you have a simple name change (e.g., using a middle initial rather than a full middle name), we can make the change with no documentation. Any other changes will require legal documentation of your name change. Acceptable documentation includes court decrees, government-issued photo identification, and marriage certificates. Please email firstname.lastname@example.org
to request a name change.
Can I change my degree as it appears on my certificate?
Yes, but a medical degree (MD or DO) change requires that you provide us with a copy of your diploma, conferred by an accredited medical school. A doctoral degree (PhD) change requires a copy of your diploma, conferred by an accredited college. Please note that this information applies to diplomates already certified by the ABR. If you are a medical physics candidate in the application process, you must provide your official transcripts in addition to your diploma. Please submit degree change requests to email@example.com
What if I don’t receive my certificate after it has shipped?
Certificates are shipped via the United States Postal Service (USPS). Please allow five to seven business days for shipping. Certificates reported as undelivered within
90 days of the shipping date can be re-ordered; however, a $100 fee may apply. For undelivered certificates reported after
90 days from the shipping date, there will be a $100 fee for certificate re-orders.
What do I do if my certificate arrives, and it’s damaged?
If you receive a damaged certificate, please call the ABR office at (520) 790-2900
, extension 2130. The ABR will replace the damaged certificate at no charge to you. We will provide a shipping label for you to use to return the damaged certificate to our office in the original ABR mailing envelope. Upon receipt of the damaged certificate, we will order a replacement. We suggest that you have a notary public make and notarize one or two copies
of the damaged certificate, which you can use for credentialing purposes until you receive the replacement.
What if I move after the deadline to update personal information?
Please call the ABR office at (520) 790-2900
, extension 2130, with your new address as soon as possible. We will make every effort to provide the updated information to the printer prior to shipping. If certificates have already shipped, we suggest that you keep your forwarding order on file with the USPS. They will forward your certificate to your new address. Please note that after a forwarding order expires, the USPS returns certificates to the ABR. If your certificate is returned, we will attempt to contact you to re-ship the certificate to your current mailing address.
What is the fee for a replacement or duplicate certificate, and how do I request it?
There is a $100 fee for a duplicate and/or replacement certificate. Please click here
to access the Certificate Request Form.
Can I email the completed request form?
No. For our diplomates’ security, we are unable to accept the completed form with credit card information via email. The ABR uses a secure fax line for transmittal of confidential information. The fax number for the ABR is 520-790-3200. We can also accept completed forms mailed via USPS.
For more information on certificate shipping
View our Certificate Shipping Information page.
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